Privacy Policy

Last updated: February 2026

This Privacy Policy explains how personal data is collected, used, stored, and protected when you visit or interact with the Presenter3D website and services.

Presenter3D is operated by Pixel-Park SRL.

1. Controller information

Company name: Pixel-Park SRL

Company registration number: BE0799.491.123

Registered address:
Rue aux Esprits 4
1440 Braine-le-Château
Belgium

Contact email: sales@presenter3d.com

Pixel-Park SRL is the data controller responsible for processing personal data as described in this policy.

2. Personal data we collect

2.1 Data submitted via the website

When you use the contact or request form on the Presenter3D website, we collect only the information you voluntarily provide, such as:

  • Name
  • Email address
  • Company name (if provided)
  • Project or use case description (if provided)

2.2 Data collected through interactive 3D experiences

Interactive 3D experiences embedded on this website and on customer websites collect technical and usage data for analytics, performance monitoring, and error tracking purposes.

This data may include:

  • Interaction events and viewer behavior inside the 3D experience
  • Initial and final 3D scene load times
  • Server response times
  • Error logs
  • Internet Protocol (IP) address
  • Internet Service Provider (ISP)
  • City and country (derived from IP address)
  • Device type (mobile or desktop)
  • Device model, where available
  • Browser and operating system information

No personally identifiable information such as names or email addresses is collected through the viewer itself.

2.3 User identification without cookies

Presenter3D does not use cookies on the landing page or in interactive 3D viewers.

Instead, a randomly generated identifier is stored locally in the browser to recognize returning devices and treat them as the same user for analytics purposes. This identifier does not directly identify a person.

Cookies are used only in the customer or merchant dashboard to authenticate logged-in users.

3. How data is collected

Data is collected through:

  • Forms submitted on the Presenter3D website
  • Usage of embedded interactive 3D experiences
  • Logged-in customer or merchant dashboards

4. Purpose of data processing

We process collected data for the following purposes:

  • Responding to inquiries and requests submitted via the website
  • Providing access to Presenter3D services
  • Supplying analytics and usage data to customers or merchants
  • Improving performance, stability, and reliability of the platform
  • Detecting, diagnosing, and fixing technical issues and errors
  • Improving user experience and interaction quality

5. Data sharing and recipients

Data collected from interactive 3D experiences is made available only to the customer or merchant who owns the corresponding project.

Data submitted through website forms is not shared with third parties.

Access to personal and technical data is restricted to authorized Pixel-Park SRL personnel, including company directors and designated operational or marketing staff, strictly for purposes related to service delivery, support, analytics, and platform improvement.

We do not sell, rent, or trade personal data.

6. Data retention

Analytics and viewer-related data is stored for 90 days.

This retention period is automatically extended with each new visit from the same device.

Data submitted through contact forms is retained as long as necessary to handle the request or maintain business communication.

Users may request deletion of their data at any time by contacting sales@presenter3d.com.

7. User rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request data portability, where applicable

To exercise any of these rights, please contact sales@presenter3d.com.

8. Cookies and tracking technologies

No cookies are used on the landing page or within interactive 3D viewers.

Cookies are used only in authenticated dashboards for login and session management purposes.

No third-party tracking or advertising cookies are used.

9. Data security

We take reasonable technical and organizational measures to protect collected data, including:

  • Passwords stored in hashed form
  • Secure server environments
  • Restricted access to stored data

User data is stored using MongoDB Atlas infrastructure. Some data may be stored in plain text where required for service functionality, analytics, or support purposes.

10. Third-party service providers

Presenter3D relies on trusted third-party infrastructure providers:

  • Google Cloud Platform (GCP) for server hosting
  • Cloudflare for asset hosting and content delivery

These providers may process technical data as part of their infrastructure services, in accordance with their own privacy policies.

11. Policy updates

This Privacy Policy may be updated from time to time. The most recent version will always be available on this website, and a downloadable Portable Document Format (PDF) version may also be provided.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact: sales@presenter3d.com