Privacy Policy

Last updated: February 23, 2026

This Privacy Policy explains how personal data is collected, used, stored, and protected when you use Presenter3D services.

Presenter3D is operated by Pixel-Park SRL.

1. Controller information

Company name: Pixel-Park SRL

Company registration number: BE0799.491.123

Registered address: Rue aux Esprits 4, 1440 Braine-le-Chateau, Belgium

Contact email: support@presenter3d.com

Pixel-Park SRL is the data controller for the processing described in this policy.

2. Scope of this policy

This policy applies to:

  • the Presenter3D website (including contact forms),
  • interactive 3D viewers delivered by Presenter3D,
  • customer/merchant dashboards,
  • optional Presenter3D API features used by merchants (for booking/reservation flows).

Important: Presenter3D currently collects analytics for interactions inside the 3D viewer.

Presenter3D does not currently collect custom "outside-the-viewer" merchant website element events (for example arbitrary button/form event payloads) as part of this policy scope.

3. Data we collect

3.1 Data submitted via forms

When you submit a contact/request form, we collect data you provide, such as:

  • name,
  • email address,
  • company name (optional),
  • project/use-case details (optional).

3.2 Viewer analytics and technical data

When a Presenter3D viewer is used, the service may process:

  • viewer interaction and performance events,
  • scene load timings and server response timings,
  • error and diagnostic logs,
  • pseudonymous viewer identifier (if enabled by user choice),
  • device/browser technical information (for example user agent, platform, renderer/GPU data when available),
  • raw IP address transiently for request handling and geolocation lookup,
  • ISP, city, region, country, timezone (derived from IP and technical lookup).

3.3 Dashboard authentication data

For authenticated dashboards, we process account/session security data, including authentication and CSRF-related cookie data.

3.4 API reservation/identity data (merchant API flows)

For merchants using Presenter3D API reservation/bookkeeping flows, we may process:

  • API authentication metadata,
  • optional API identity cookie/fallback fingerprint for abuse prevention/rate limiting,
  • reservation operation integrity/anti-replay metadata.

4. How data is collected

Data is collected through:

  • form submissions,
  • use of Presenter3D viewer endpoints,
  • authenticated dashboard use,
  • optional merchant API requests.

5. Cookies, local storage, and identifiers

5.1 Landing page and standard viewer usage

Presenter3D viewer identification is designed to use a pseudonymous random identifier stored locally (for example local storage) when allowed by user choice.

If a user declines this identifier, Presenter3D does not persist that identifier for future session-linking across visits.

Limited per-request technical processing may still occur for security, diagnostics, and service delivery.

5.2 Dashboard

Presenter3D dashboards use authentication/session cookies (including CSRF protection cookies) required for secure login and account use.

5.3 Merchant API flows

When merchants use Presenter3D API identity/reservation flows, Presenter3D may set an identity cookie (for example idn) for rate-limiting and request integrity. This is separate from dashboard login cookies.

6. Purposes of processing

We process data to:

  • respond to inquiries,
  • deliver and maintain Presenter3D services,
  • provide viewer analytics to the project owner/merchant,
  • monitor and improve performance, reliability, and user experience,
  • detect, prevent, and investigate abuse, fraud, or technical misuse,
  • support booking/reservation integrity where merchants enable those features.

7. Legal bases (GDPR)

Depending on context, Presenter3D relies on:

  • consent (where required for non-essential tracking/storage),
  • legitimate interests (security, diagnostics, service improvement, fraud prevention),
  • performance of a contract or pre-contractual steps (when providing requested services),
  • legal obligations where applicable.

8. Data sharing and recipients

Data is accessible only on a need-to-know basis by authorized Pixel-Park SRL personnel.

Viewer analytics related to a merchant project is made available to the merchant/customer who owns that project.

Presenter3D uses infrastructure/service providers, including:

  • hosting and infrastructure providers,
  • database/storage providers (including MongoDB Atlas),
  • content delivery/asset hosting providers (including Cloudflare),
  • IP geolocation/lookup providers (including api.iplocation.net),
  • transactional email infrastructure providers (as configured by Presenter3D).

Presenter3D does not sell personal data.

9. Data retention

Retention is feature-specific:

  • Viewer session records: up to 30 days.
  • Viewer controller/profile-level analytics data: up to 30 days by default. If the optional pseudonymous identifier is enabled, retention may extend up to 90 days, with rolling extension when that identifier is seen again.
  • API identity/rate-limit records: up to 90 days (rolling by activity, where applicable).
  • Dashboard auth/session cookies: short-lived, according to security/session configuration.
  • Contact form/business communication data: retained as needed for handling requests and ongoing business communication, unless deletion is requested and legally possible.

10. International transfers

Where providers process data outside your jurisdiction, Presenter3D applies appropriate safeguards required by applicable law (for example contractual safeguards where relevant).

11. Your rights

Subject to applicable law (including GDPR), you may request:

  • access,
  • rectification,
  • erasure,
  • restriction,
  • objection,
  • portability,
  • withdrawal of consent (where processing is based on consent).

To exercise rights, contact: support@presenter3d.com

If you believe your data is handled unlawfully, you may lodge a complaint with your competent data protection authority.

12. Security

Presenter3D applies reasonable technical and organizational measures, including:

  • access controls,
  • credential protection and hashing where applicable,
  • transport/security controls,
  • operational monitoring and logging.

No method of transmission or storage is 100% secure, but Presenter3D continuously works to reduce risk.

13. Policy updates

This policy may be updated. The latest version will be published with an updated date.